IN STORE PICK-UP
In-store pick up allows you to purchase online and pick up your item/s from our warehouse. We will contact you either by phone or email to confirm when your order is ready to be picked up. Please allow us one to two working days for processing your order.
Once you’ve placed your order, you’ll receive a confirmation email that includes details of your order.
All in-store orders can be collected from our warehouse at Mellomriksveien 21-23, 7370 Brekkebygd, Norge.
When collecting your order please make sure that you bring the following:
• Valid photo ID# and
• Your order number
If you have nominated someone other than yourself to pick up the order, we may require contact with you prior to releasing your order.
In-store orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund.
You can modify your order at any time by contacting us on +47 920 860 80 or via email at m@iconicbym.com
On rare occasions, items may be discovered damaged or missing after an order has been placed. If this occurs we will contact you to arrange a refund or replacement item.
Shipping costs apply to post-purchase shipping arrangements. We will provide you with a shipping estimate 1 – 2 working days after your purchase. You then have the option to pay the shipping invoice by contacting us directly to make alternative shipping arrangements.
Iconinc by M ships throughout Norway / International options : via DB Schenker within 3-14 business days, The staff on Iconinc by M will contact you to provide shipping / insurance cost options. All care is taken, but damages incurred in transit are not the responsibility of Iconinc by M and cannot be considered as faulty.
For international shipping enquiries please contact us.
Iconic by M does not accept returns or refunds for change-of-mind purchases. Please note our pieces are rustic in nature and do have their own unique design and color variances in timber which will not be considered faulty.
LAY BY POLICY
Please make sure you read and agree with the terms and conditions, including payment dates, amounts and any extra charges you’ll have to pay if you decide to cancel / or default the agreement.
Lay-by terms are 30% deposit. Our lay-by terms are for 6 weeks from date of deposit with complete payment of goods payable prior to customer pick up. If you cancel the lay-by, or if you have broken the agreement, for example, you failed to pay instalments over the 6 week term, a termination fee of 30% (deposit) will be non refundable. Extensions on lay-by may be negotiated within a reasonable time frame that is suitable to Iconic by M.
Due to a limited storage capacity any extended lay-by’s may require external storage, incurring fees payable by the customer. All reasonable security & care is provided but we cannot be responsible for the physical condition of abandon neglected goods past extended agreements. This includes, but is not limited to, moisture damage, rust development and overall condition of your piece. These will not be considered as faulty and grounds for refund on lay-by.
All prices are stated in Norwegian Kroner (NOK), including VAT. The price that applies is what is stated on the day the order is placed.
Purchase agreements are from when you receive an order confirmation via e-mail after you place an order and complete payment.
We reserve the right to subsequently correct any inaccurate information regarding price,delivery time, and correcting information on our website.
We reserve the right for any “printing errors” in product information and catalogs and because product images do not always accurately reflect the products’ true appearance. How the color in images is rendered may depend on the type of monitor you have and what settings it has.
We reserve the right to invoke Force Majeure in situations where this is applicable.
All bif items are delivered on pallets. Shipping companies do not have a standard to help you carry the item. They leave it at the entrance or the lowest floor.
* NOTE! The delivery time can vary for different items and if the product is in stock, it applies 2-5 days from the order received and approved payment.
NB: When adjusting/changing the delivery address, we charge a fee of NOK 350.
We look forward to hearing from you.
Iconic by M
